The Art of Upselling:
Tips for Making the Additional Sale
Oct 9, 2008
Selling isn’t just for sales reps anymore. As more call centers move toward up-selling and cross-selling, yesterday’s customer service agent needs to be today’s all-round service and sales representative with the knowledge and skills to develop and close sales and ensure a quality experience for each customer. This session will provide the basics of how to make the most of inbound sales opportunities, both in pure sales and service/sales environments. You’ll gain new perspectives on how upselling can benefit the customer and learn upselling techniques that maximize the customer relationship as well as the company’s bottom line.
Seminar attendees will learn to:
• Identify sales opportunities in the everyday service environment.
• Identify upsell opportunities at the end of a regular sales transaction.
• Overcome fear and reluctance to making the additional offer.
• Position the sale from the buyer’s perspective.
• Select the right words to support a “relationship selling” interaction.
10/9/2008 11:00 AM EST
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Price $300/Monitor
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