Motivation Marvels:
100 Proven Practices to Improve Motivation and Morale
Oct 9, 2008
If your frontline staff members aren’t happy, your customers won’t be happy. With customer satisfaction depending on the quality of the agent/customer transaction, it’s critical to keep your staff for the long term and motivate them to perform well. This session introduces several different motivational theories and presents dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy. You’ll hear about some creative contests and games you can use, as well as pick up some ideas on how to reward individuals and teams for meeting performance goals.
Seminar attendees will learn to:
• Identify supervisory strategies for providing guidance and support.
• Outline the principles of an effective reward and recognition system.
• Identify the important factors in implementing a new motivational program or contest.
• Describe the implications of using individual versus team rewards.
• Identify dozens of new ideas you can implement in your own center for improved performance and retention.
10/9/2008 2:00 PM EST
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Price $300/Monitor
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