Dollars and Sense: Basics of Finance for Call Center Professionals
July 8, 2010
Planning and managing by the numbers is critical for any business and the call center is no different. Even though major financial decisions may be in the hands of the CFO, it’s important for call center management to understand the numbers and be able to communicate with the finance department or executive team with confidence. In this session, you’ll learn key financial terms and how they apply in call center situations, along with how to develop both a capital budget request and an operating budget. We’ll discuss how to evaluate proposed investments in terms of ROI, payback period, and net present value calculations. Learn how to “talk the financial talk” and attend your next finance meeting armed with confidence.
Seminar attendees will learn to:
- Define the terminology and calculations of primary financial measures.
- Identify the components of a capital investment request.
- Analyze lease versus purchase options for call center technology and services.
- Calculate and apply ROI, net present value, and payback period to aid financial decision-making.
7/8/2010 10:00 AM CST
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Price $300/Monitor
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