Presented By: Donna Fluss, President and Founder, DMG Consulitng; Dan Burgin, Director of Reporting and Analytics at Avaya
On Demand - Live Date December 2007
Your contact center is getting lots of attention these days. Increasingly, business managers want to know how the contact center is contributing to the bottom line. Join Donna Fluss, of DMG Consulting, and Avaya for a discussion about performance management and other steps you can take to make your contact center a strategic contributor, demonstrating its value to your business.
You will learn how you can:
• Drill from reports showing the big picture down to the details to identify, analyze and fix problems in near real-time
• Tie contact center performance to concrete business results
• Use contact center data to align your contact center with goals of your enterprise
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