Company Information

Unified Communications for the Contact Center

Collections

Whether your collections activities focus on consumer credit, mortgages, student loans, or non-financial sectors such as automotive, healthcare and telecommunications, the experience and expertise of Aspect Software can help you optimize your collections strategies and operations.

Customer Service

As your customer call volumes increase, so do the demands on your contact center to cut costs and simultaneously enhance customer satisfaction. Aspect Software provides the tools you need to exceed customer expectations and simultaneously manage your budget, helping you build loyalty, generate new business, and ultimately increase revenue through your customer service contact center operations.

Sales and Telemarketing

Aspect Software brings 25 years of telesales insight to our customer contact solutions. Our extensive experience in financial services—including mortgage banking, credit cards and insurance—as well as virtually every type of consumer product and service, has given us an insider's perspective on addressing key business issues, such as maintaining regulatory compliance, increasing close rates, optimizing sales professionals and increasing campaign penetration rates.

Sales and Telemarketing

Aspect Software delivers sales-savvy solutions that enable telesales contact centers to seize every opportunity to acquire new customers. Our extensive experience and expertise in financial services – mortgage banking, credit cards and insurance – as well as virtually every type of consumer product and service, has given us an insider’s perspective on a wide variety of sales and telesales strategies and campaign types. Whether you are an in-house or outsourced contact center, we give you the tools you need to improve call handling times, increase sales and expand prospect contact opportunities by boosting campaign penetration rates and driving right party contact rates

Products

Unified Contact Centers

Aspect® Unified IP™ and synchronized performance optimization are the building blocks of a unified contact center. Architected to help organizations execute on their unified communications strategies, Aspect Unified IP is an all-in one, IT-ready unified contact center solution that delivers the high reliability, performance, flexibility, and scalability that today’s contact centers require.

Traditional Contact Centers

With our singular focus on improving company-customer interactions, Aspect provides a complete contact center product portfolio, using both session initiation protocol (SIP)-based voice over IP (VoIP) and traditional voice to improve customer service, collections, and sales and telemarketing business processes.

Performance Optimization

Performance optimization is more than simply workforce optimization. When all performance optimization applications dynamically interoperate, then contact center managers are able to consider everything and act immediately, which makes it infinitely easier for inbound, outbound and blended contact centers to control costs, enhance service levels and align performance with strategic goals. By combining the following applications, you truly have the power to transform contact center performance and change your reality.

Aspect Software Value Proposition

• Proven - Our technology powers more than 1.2 million agents at over 5,000 customer sites worldwide – and these sites manage more than 125 million customer-company interactions every day.
• Reliable - Our solutions perform in some of the most rigorous environments, providing up to 99.999 percent contact delivery reliability.
• Focused - We are backed by more than 2,100 dedicated individuals focused solely on developing unified solutions for the contact center.
• Experienced - We bring a 35-year history of knowledge, skills, innovation and experience in the contact center

Aspect Software powers: 1.2 million agents worldwide 125 million daily interactions 86 percent of the Fortune 50 contact centers 81 percent of the Fortune 100 contact centers 5,000 sites in 50 countries

Awards

2008

• 1to1 Magazine — 2008 1to1 Impact Award Learn more»

2007

• Internet Telephony Magazine — 2007 Product of the Year Learn more»
• Network Computing Awards — IP User Application of the Year Finalist. Learn more»
• Customer Interaction Solutions — 2007 Product of the Year Award Learn more»
• Saddletree Research — Leading Provider of Workforce Management Solutions in North America Learn more»
• Gartner Inc. — Leaders Quadrant for 2007 Contact Center Infrastructure Magic Quadrants for APAC, EMEA and North America Learn more»
• Software Magazine — 2007 Software 500 Read more»
• Frost & Sullivan — Market Leadership Award in Workforce Management Read more»
• TMC Internet Telephony Magazine — 2007 Excellence Award Learn more»
• American Business Award — 2007 Best New Product, Computer Software for Aspect® eWorkforce Management™ 7.0 Learn more, or watch Aspect Software CTO Gary Barnett, accept the award.