Presented By: Frost & Sullivan
Date: Thursday, September 11, 2008 2pm EST / 11am PST
Consider this; the future success of contact centers worldwide, hinges on agent care…yes, agent care. Join us as we take a look inside Frontline Call Center to see how employing hosted technology, new agent optimization tools and best practices, has been key to empowering and motivating its most valuable company resource – the agents. Learn how to successfully deploy and manage a work-at-home agent workforce in a way that’s affordable, secure and easy to administer.