Presented by: Tom LeNoble, Chief Support Officer, SupportSpace
On Demand - Live Date: November 2008
The workforce of the future is here today. In this session, you will learn more about Gen Y. They are intelligent, well-educated, and our future leaders. Gen Y has a different approach to career planning and how they operate in the work setting. With over 70 million Gen Y joining the workforce in the coming years being prepared will be a competitive advantage. This is especially important as Baby Boomers retire in mass at a rate to 10k per hour. Gen X is relatively small in comparison to Gen Y and Baby Boomers.
Face facts…you will need Gen Y as generational changes occur within the workforce. Gen Y is an integral part of planning for the future in your service organization and company.
During this session you will learn many interesting facts and challenges about Gen Y from Tom LeNoble. Tom, formerly with Facebook, is a recognized leader in the service industry today.
In this webinar you will learn:
• Who is Gen Y and how do they compare to other generations over time.
• What Gen Y means to you and your company. How you redefine the workplace and adapt to their work style and skills.
• What they think about customer service and how they can be your best advocate and help you take service to a new level.
• Learn who they most admire and why.
About the Presenter:
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Tom LeNoble – Chief Support Officer, SupportSpace Tom brings more than 20 years of experience in the customer support industry to SupportSpace as well as a strong background in operations and human resources. Tom has a track record of building cutting edge service organizations at venture funded startups and in large enterprise environments. Prior to joining Support Space, Tom held senior positions at Facebook, Palm, Wal-Mart, MCI, iPrint.com, and InLeague. |
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