Contact centers need contingency and disaster recovery plans to ensure that they can continue to handle their customers’ inquiries and transactions, particularly when non-controllable events, such as a tornado, hurricane or fire, disrupt normal operations. Click here to take DMG Consulting’s quick five-minute survey on disaster recovery. Once the results are analyzed, you will receive DMG’s industry report reflecting the state of contact center disaster recovery preparedness. This research report will analyze the preparations that contact center managers are making to mitigate the effects of disasters on their companies and customers. >>Participate in the June 2008 Survey
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