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dvsAnalytics Receives 2016 CUSTOMER Magazine Workforce Optimization Innovation Award


Susan Leid
17255 N. 82nd St., Suite 120
Scottsdale, AZ 85255

dvsAnalytics Receives 2016 CUSTOMER Magazine Workforce Optimization Innovation Award

Encore Honored for its Exceptional Innovation and Commitment to Improving the Customer Experience

FOR IMMEDIATE RELEASE: Tuesday, March 21, 2017

Scottsdale, AZ – dvsAnalytics, Inc., developer of the Encore™ Workforce Optimization (WFO) Suite, announced today that TMC, a global, integrated media company, has named Encore as a 2016 CUSTOMER Workforce Optimization Innovation Award winner.

The Encore Workforce Optimization Suite provides comprehensive recording, analytics, quality management, and workforce management for all major unified communication platforms. Available on-premise or in the cloud, Encore helps organizations of all sizes: resolve customer disputes, comply with industry regulations, automate agent scheduling, and improve the quality of their customer interactions.

“We’re thrilled to have been recognized by TMC for our efforts in product innovation and improving the customer experience,” says Kathleen Kelly, CEO at dvsAnalytics. “Our team is constantly enhancing our Workforce Optimization suite to help our customers improve employee engagement and their customers’ experience.”

The 2016 CUSTOMER Magazine Workforce Optimization Innovation Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor dvsAnalytics with a 2016 Workforce Optimization Innovation Award,” said Rich Tehrani, CEO, TMC. “Its Encore Workforce Optimization solution has proven deserving of this elite status and I look forward to continued innovation from dvsAnalytics in 2017 and beyond.”

About dvsAnalytics, Inc.

dvsAnalytics is a leading provider of workforce optimization software that enables organizations to improve their contact center performance while enhancing the customer experience. The company’s Encore Suite includes comprehensive applications for recording, 360° quality management, workforce management, analytics, and gamification. Encore is particularly known for its automated coaching, integrations with industry-leading communication platforms, and its rapid return on investment. dvsAnalytics has successfully delivered these solutions to enterprises, across all industries, for over 30 years. From its innovative solutions to exceptional support, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience. Learn more at www.dvsAnalytics.com.


TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.