New roles to be based at Webhelp’s Cardiff and Kilmarnock centres
Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites of Webhelp, the leading global customer experience and business process outsourcing company.
Anton Manley, COO of Webhelp UK, said: “It is fantastic news that Vodafone are keen to extend their relationship with us and create so many new roles at two of our sites in the UK. Vodafone’s ambition is to give their customers the best possible experience and we are committed to doing our part to make that a reality. Vodafone is a key client for us and we are delighted that we can strengthen and extend our relationship in the UK with them.”
Neil Blagden, Customer Services Director at Vodafone UK, said: “Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support as we continue to invest in building the biggest and best network in Britain. These new Webhelp roles will make a real difference in achieving that ambition."
Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.
Webhelp is owned by its management and KKR, a leading global investment firm, as of March 2016.
More information can be found at www.webhelp.com