Reston, VA, July — VOZIQ, the Reston-based company that offers predictive text analytics solutions and converts contact centers into strategic customer intelligence hubs, has announced today that TMC, a global integrated media company, has named its Predictive Churn Reduction Solution a recipient of the 2017 CRM Excellence Award presented by CUSTOMER magazine.
VOZIQ’s Predictive Churn Reduction Solution helps companies by creating dynamic predictive churn scores for their customers by leveraging customer interactions from company contact centers. The solution also enables customer retention leaders to preemptively retain high-risk customers by significantly improving contact with said customers through contact centers where a large number of customers call for service needs. This allows companies to retain these high-risk customers before it becomes too late to retain them while maintaining cost efficiency.
The solution is built on VOZIQ’s proprietary machine learning and natural language processing platform. Many leading US businesses are consistently improving their retention rates with quicker time-to-value thanks to VOZIQ’s cutting-edge solution.
“At VOZIQ, we are fully committed to delivering exceptional value to companies where customer experience can make or break the business. The 2017 CRM Excellence Award validates our capabilities to deliver what we have committed to deliver. We are honored!” - Dr. Vasudeva Akula (Co-Founder and CEO of VOZIQ)
“The 18th Annual CRM Excellence Award honors VOZIQ for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief, “VOZIQ has demonstrated to the editors of CUSTOMER magazine that their Predictive Churn Reduction Solution improved the processes of their clients’ businesses by streamlining and facilitating the flow of information.”
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
All 2017 CRM Excellence Award winners are highlighted in the June 2017 issue of CUSTOMER magazine.
VOZIQ turns contact centers into strategic customer intelligence hubs by applying predictive analytics and text analytics to customer interaction data and operationalizing that intelligence to predict customer churn and improve customer satisfaction. These cloud-based solutions have delivered millions of dollars in ROI to enterprise customers by reducing customer churn, cutting operational costs, and offering the quickest time-to-value with VOZIQ’s cutting-edge solution.
Since 1982, CUSTOMER magazine (formerly CustomerInteraction Solutions) has been the voice of the call/contact center, CRM, and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature, and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com
VOZIQ’s Predictive Churn Reduction Solution Honored for Helping Clients Improve the Customer Experience