Reston, VA, 2017 — VOZIQ, the Reston, Virginia-based company that offers predictive text analytics solutions which converts contact centers into strategic customer intelligence hubs, announced today that TMC, a global integrated media company has named its Predictive Churn Reduction Solution as the 2017 CUSTOMER Product of the Year Award winner.
The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
The award committee was impressed with the ability of VOZIQ’s Predictive Churn Reduction Solution to uncover root causes of dissatisfaction and cancellations, and predict customer behavior by leveraging unified customer data from contact centers. VOZIQ's solution leverages contact center data such as call center agent notes, IVR logs, satisfaction surveys, speech analytics, CRM and billing, care quality data, etc.
VOZIQ’s text analytics and predictive algorithms convert unstructured customer interactions into deep intelligence about customer effort and sentiment and build accurate predictions about churn risk for every customer. The solution provides dashboards, reports and APIs to drive actions based on predictive churn intelligence.
"At VOZIQ, we put an extra emphasis on making the predictive text analytics very affordable and incredibly easy to use. This significantly brings down the total cost of ownership of the solution," said Dr. Akula. "When combined with the positive impact on revenue, it means that our solution delivers massive ROI to any mid-sized recurring revenue business."
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor VOZIQwith a 2017 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Predictive Churn Reduction Solution has proven deserving of this elite status, and I look forward to continued innovation from VOZIQ in 2017 and beyond.”
The 19th Annual Products of the Year Award winners will be published in the 2017 1st quarter issue of CUSTOMER magazine.
VOZIQ provides predictive text analytics solutions that enable customer-facing businesses to build proactive customer retention programs and to offer differentiated customer service experience. These solutions leverage contact centers as the source of strategic intelligence about customer intent, sentiment, and effort. VOZIQ's cloud-based solutions have delivered millions of dollars in ROI to enterprise customers by offering the quickest time to value in the form of reduced customer churn, and improved customer service experience.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012, and is the industry's new definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
Situated in Virginia, USA Voziq providing its services to business owners that help them in the growth of their business through online medium. With Voziq, you get instant contact center analytics solutions across various industries.