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The First Annual Digital Leadership Conference

The First Annual Digital Leadership Conference

Feb 21st, London- The First Digital Leadership Conference

Dealing with Digital on a day to day basis requires skills and techniques gathered from years of experience.Innovating future trends and strategies stems from a deeper insight into the industry.

Join us at the Focus Group, Customer Experience World, First Annual Digital Conference on February 21st at Holborn Bars, 138-142 Holborn, London, EC1N 2NQ.

Next practice strategies don’t emerge by listening and following leaders in your field. They emerge by challenging accepted norms. One person’s current best practice can morph into tomorrows innovation. This won’t happen unless ideas - even the newest ones are challenged.

You will learn next practice strategies, ideas and success stories that are working today. You will work with experts from different companies and different industries to challenge this thinking. You will create new ideas that will drive multi-level outcomes, differentiation and hard figure business performance.

We will explore leadership, strategy, innovation and tactics in mobile, social, virtual agents, personalization, VoC and predictive analytics. Making the right digital investments for your CX strategy and enhance your ROI, will not happen if you do not make the necessary changes.

With the event priced highly competitively, it really is open to everyone either individually or as a group.

For more information contact- Maggie Wheeler-+44 (0)121 709 3938-maggie.wheeler@thefocusgroup.org.uk


The Focus Group

We create events focussed on improving every aspect of corporate interaction with customers and employees. With year on year attendance growth at our events, we have an impressive track record in attracting major brands and industry experts in delivering and supporting our landmark events.

Customer Experience World

Customer Experience World events attract delegates, sponsors and speakers from organisations such as Metrobank, BT, Unilever, Disney, Virgin, Coca-Cola, Fiat, O2, Symantec, LoveFILM, Yahoo!, RBS Group and Deutsche Bank.

With significant numbers of repeat attendees who value the practical advice offered at our events, Customer Experience World (CEW) is not only regarded as the premier event in the industry but, also backed up by a year-on-year increase in attendees.