TechSee visual support eases smarthome deployment by
reducing technician dispatch rate and increasing first call resolution
Tel Aviv, Israel May 24, 2017 – TechSee, the intelligent visual support solution for smarthomes, will launch in the US at the CCW Conference & Expo in Las Vegas, taking place this June. TechSee’s patent-pending technology offers enterprises a smart visual platform from which to assess, diagnose and resolve smarthome technical issues remotely. With today’s connected homes consisting of a wide range of devices that control lighting, heating, ventilation, entertainment systems, communication systems, appliances and security, smarthome solution providers and integrators need smart support to contend with high levels of complexity.
With the IoT increasingly revolutionizing everyday life, the customer service domain is compelled to find innovative technologies to support the rollout of smarthome capabilities - including efficient installation, configuration and support of a wide spectrum of devices and models. Incorporating live streaming and intuitive augmented reality guidance tools, TechSee presents users with real-time visuals of problematic devices, enabling the support team to act as virtual technicians by visually instructing the customer exactly how to resolve the issue themselves.
The app-free platform has already produced consistent ROI across dozens of successful implementations. Enterprises that have deployed TechSee report a drop in their technician dispatch rate by 17%, an increase in first-call resolution rate by 20%, a reduction in average call-handling times by 12%, and dramatic improvement in customer satisfaction as indicated bya 40% increase in NPS score.
“We are excited to transform the way consumers receive technical support - making it a high quality, effective and pleasant customer experience, while at the same time significantly reducing service cost and labor intensity for our clients. Our mission is to keep the smart connected home up and running” says Eitan Cohen, TechSee CEO.
TechSee has a proven track record among global players within the communications and consumer electronics industries in optimizing their call center’s workforce. The TechSee service is currently leveraged by global brands such as Vodafone, Liberty Global, Orange and Samsung, along with numerous tier-1 service providers across the US.
Bezeq, Israel’s largest telecom supplier, recently deployed TechSee within its call centers, including a dedicated support team for smart devices, and has already seen a 15% decrease in its dispatch of technicians.
David Chayun, Head of Customer Service at Bezeq, stated “Being committed to innovation, TechSee helped take our customer support to the next level, engaging customers with an innovative experience that meets the evolving needs in the smart home era. The ability we now have to efficiently resolve issues, visually over the phone and in real time, positions Bezeq in the forefront of customer care revolution."
TechSee revolutionizes the customer support domain by providing the first intelligent visual support solution powered by artificial intelligence and augmented reality. TechSee empowers support teams across the globe to deliver a better customer experience and reduce costs. TechSee is led by industry veterans in call centers and customer care with years of experience in mobile technologies, computer vision, machine learning and big data. It's headquartered in Tel Aviv with offices in Boston and Madrid.
TechSee revolutionizes the customer support domain by providing the first intelligent visual support solution powered by artificial intelligence and augmented reality. TechSee empowers support teams across the globe to deliver a better customer experience and reduce costs