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Severn Trent Water improves operational efficiency and customer service with Panasonic rugged detachable notebooks

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Severn Trent Water improves operational efficiency and customer service with Panasonic rugged detachable notebooks

Video shows operational benefits of the Panasonic Toughbook deployment for the mobile workforce

BRACKNELL, UK. 19th June 2017 Severn Trent Water has equipped its infrastructure field workforce with 1000 fully rugged Panasonic detachable notebooks to help improve operational efficiency and customer service. The water company has invested in the Panasonic Toughbook CF-20 detachable notebooks as the ideal device for use alongside its development programme for more intuitive mobile applications.

The fully rugged Panasonic Toughbook CF-20 detachable notebook, which can also be used as a standalone tablet, is the primary information, reporting and communication tool for the teams as they carry out maintenance and emergency repairs to their network.

The Panasonic Toughbook notebook is used to receive work instructions, review utility and infrastructure maps and reporting, including photographic evidence to accompany electronic work records. The device can also be used for Skype communications with the operations centre to help improve efficiency and customer service by providing live updates from site.

Device for the future
John Vaughan, Technical Service Manager for Severn Trent Water said: “The ability to use the device as a tablet or a traditional notebook allows us to achieve operational efficiencies and customer service improvements today whilst ensuring we have a future-proof device for the long-term that will be ideal for our plans to develop more intuitive mobile applications for the workforce.”

Alongside the device, Panasonic recommended the use of NetMotion Wireless software to improve connectivity and productivity for the workforce when in the field. With the old devices the Field Teams were frustrated by a lack of connectivity via 3G and 4G mobile signals in rural areas and regular connection drop-outs meant that data often had to be re-inputted and more importantly the delays in updates and receiving new jobs often had a negative impact upon customer service.

Chris Turner, the Utilities Sales Manager for Panasonic Toughbook, said: “Severn Trent Water was quick to realise the benefits of the Panasonic Toughbook CF-20 notebook. It's the ideal device for this specific set of users and provides the flexibility of both a tablet and notebook in a single device without compromising on reliability or performance".

Chris, who has 12 years’ experience working for Panasonic Toughbook, has recently taken responsibility for the Utilities sector. He brings an in-depth knowledge of rugged computing and its business applications, having previously worked for Panasonic Toughbook in the areas of Defence, Field Services and the Public Sector.

For the full Severn Trent Water video on the Panasonic Toughbook deployment click here: https://www.youtube.com/watch?v=NuIZdqy18p0.