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Using Gamification to Improve Contact Center Performance

CallMiner

Presented By: CallMiner



Gamification is quickly attracting a large and loyal following because of its proven ability to improve contact center performance and agent engagement.

Learn how organizations are successfully using gamification in their contact centers by connecting it to business goals and applying accurate metrics to demonstrate its positive impact.

In this white paper, you will learn:
• What is gamification
• How gamification encourages specific behaviors that support goals
• A four-step process for designing successful gamification programs

Download the white paper today to learn how your company can improve contact center performance and agent engagement.