Power Phrasing:
Winning Word Choices for Effective Communications
Sept 25, 2008
There are two components of every telephone conversation – the vocal message and the verbal message. How we say something and the exact words we choose have a powerful impact on the outcome of the conversation. This session teaches the skill of choosing just the right word or phrase to send the best message. Learn how to say "no" in a positive manner by performing a “message makeover” and eliminating negative words and irritating phrases from your communication. You'll learn to identify caller communication styles and select the best words and phrases to build rapport with your customers. The end result will be callers who leave with a positive impression of you and your company.
Seminar attendees will learn to:
• Describe the importance of selecting the right words to convey your message.
• Avoid using negative phrases and wording and replace with more positive phrases.
• Identify key phrases to work into speech to build confidence and rapport with each customer.
• Identify visual words and phrases that can be used to replace body language to demonstrate interest and support.
• Outline ways to keep a call on track and arrive at a positive outcome.
9/25/2008 11:00 AM EST
Register Here for the next session in the series
Price $300/Monitor
Choose 5 or more classes- $275 each
Choose 10 classes from our Certification Course $250 each