Creating a Sales Culture:
Optimizing Sales Performance in the Call Center
October 3, 2008
Creating a high-performance sales center is not just about teaching frontline staff to sell. It’s about creating a sales culture – an environment in which the tools, technologies, processes, and incentives all support maximum sales performance. This session provides a foundation for creating and sustaining a high-performance sales center. You’ll learn how to uncover hidden revenue opportunities and build a business case for implementing the needed systems and incentives for making those revenues a reality. You’ll also hear proven practices for setting performance criteria, selecting the best sales staff and training them effectively, coaching for sustained improvement, and proving incentives that reward the right behaviors.
Seminar attendees will learn to:
• Uncover hidden revenue opportunities, along with maximizing current revenue streams.
• Identify tools and technologies that support the sales process.
• Identify traits of the most successful sales people and how to interview and screen for these when interviewing.
• Outline the critical factors in the sales training curriculum.
• Define the most effective performance criteria and eliminate what is not working.
• Redesign the sales incentive plan to reward the right behaviors.
10/3/2008 2:00 PM EST
Register Here for the next session in the series
Price $300/Monitor
Choose 5 or more classes- $275 each
Choose 10 classes from our Certification Course $250 each